Returns & Exchanges

At EcoFlow, we stand by the quality of our portable power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic hardware.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original eco-friendly packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship to EcoFlow

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location for tracked delivery to our warehouse.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the unit's condition, we will process your full refund or exchange within 7-10 business days to your original payment method.